Shipping policy

Shipping – Costs – Delivery Times (October 15, 2026)

Shipping is complimentary and fully insured worldwide, to all destinations offered on the Site. Carrier: DHL or FedEx, depending on the destination and the value of the shipment.

Estimated delivery times, from payment confirmation:

• pieces in stock: 5 to 10 business days;
• made-to-order pieces: 2 to 6 weeks, with the delivery date confirmed by email after your order.

If delivery is more than 30 days later than the estimated date, you may cancel your order and receive a full refund.

Your jewelry travels at our risk until it is delivered to you or to the person you have designated.

Import Duties and Taxes (outside Switzerland)

For deliveries outside Switzerland, import duties and taxes of the destination country are calculated and shown at checkout, on the “Taxes” line. You pay them together with your purchase: nothing more will be charged on delivery. Eclats d’Email SA handles customs clearance with the carrier.

For any questions: info@eclatsdemail.ch