Refund policy

Return Policy (October 15, 2026)

You have 14 calendar days from the date you receive your jewelry to request a return.

To be accepted, the piece must be returned in perfect, unworn condition, in its original presentation box, together with its certificate of authenticity and proof of purchase.

To request a return, simply email us at info@eclatsdemail.ch. Once your return is approved, we will send you a prepaid, insured return label, at no cost to you. Parcels sent back without prior approval cannot be accepted.

Return address: Eclats d’Email SA, Le Rafour 47, CH-1633 Marsens, Switzerland.

Custom and Personalized Pieces

Pieces made to order or personalized at your request cannot be returned or exchanged, except in the case of a defect.

Damaged or Incorrect Items

Please inspect your jewelry upon delivery and contact us within 48 hours if it is damaged, defective or does not match your order. We will work with you to find the right solution.

Exchanges

Would you prefer another piece? Just write to us and we will arrange the exchange for you.

Refunds

Once your return has been received and inspected, we will confirm your refund by email. It will be issued to your original payment method within 14 days. Please allow a few additional days for your bank to process it.

Import Duties and Taxes (outside Switzerland)

Import duties and taxes paid at checkout are non-refundable.

For any questions, please contact us at info@eclatsdemail.ch.